Three things to check before withdrawing
Most problems when submitting a withdrawal request come down to three small mistakes. Sort these out beforehand and the whole process takes just a few minutes.
First: your name. The name you registered with on your account must exactly match the name on your bKash, Nagad, or bank account. If you try to receive money through a family member's mobile wallet or a friend's bank account, the name mismatch will cause your request to be held up — and fixing it afterwards takes time.
Second: bonus conditions. If you've claimed a welcome bonus or any other offer, you need to complete the 7x wagering requirement first. If there's still wagering left, the bonus portion will be held back at the time of withdrawal — though your own deposited funds remain separate. You can see how much is left right in your wallet, so take a quick look before submitting your request.
Third: the amount. The minimum you can withdraw at one time is ৳৬০০, and the daily maximum is ৳১৯৫,০০০. Rather than splitting small amounts into multiple requests, it's better to request what you need in one go — that way you're not waiting for separate processing each time.
Step-by-step 8WWW withdrawal request
The request must be submitted from the Wallet section. The steps are simple, but each field needs to be filled in correctly.
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Log In to Your Account
Go to the login page and sign in with your mobile number or ID to reach your dashboard. If you have forgotten your password, reset it — no need to guess the old one.
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Open Your Wallet and Check Your Balance
Before going to the withdrawal section, check your balance and confirm that any bonus wagering requirement has been completed. If the requirement is still pending, you will need to play through it first — otherwise your request will be held up.
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Choose Your Withdrawal Method
bKash, Nagad, Rocket, or bank transfer — whichever you choose, the account number must be registered in your own name. If you need to change the account number after selecting one, contact support.
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Enter the Amount and Confirm
Enter the amount, then confirm the request with the OTP sent to your mobile. Before submitting, double-check the name, number, and amount — you cannot edit the request yourself after it has been submitted.
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Save Your Reference Number
After submitting, note down or take a screenshot of the reference number shown on screen. If you ever need to follow up with support, that one number is all they need to locate your request quickly.
Amounts and Timeframes: A Quick Reference
The figures below are the actual limits for this site. If you see different numbers anywhere else, there is no need to trust them.
| Item | Value | When It Applies |
|---|---|---|
| Minimum per request | ৳৬০০ | Requests below this amount will not be accepted |
| Daily maximum | ৳১৯৫,০০০ | The daily count resets at midnight (12:00 AM) |
| Standard Processing | 35 Minutes | For verified accounts |
| First Withdrawal Verification | Up to 1 hour | When new documents are submitted on the account |
| Document Review Time | Up to 6 hours | After submitting your photo ID |
| Bonus Terms | 7x | If a bonus has been claimed |
| From deposit to available balance | 6 minutes | After making a deposit |
These timeframes apply under normal conditions. If the bank has its own processing delays or the request is made during off-hours, the transfer may take a little longer — but the request will remain on record throughout.
Which Method Will Your Money Come Through
All four methods are available for withdrawals. For each one, the account name must match your registered name. Using the same account for both deposits and withdrawals also makes reconciliation much easier.
- bKash Deposit 6 min · Withdrawal 35 min
- Nagad Deposit 6 min · Withdrawal 35 min
- Rocket Deposit 6 min · Withdrawal 35 min
- Bank Transfer Deposit 6 min · Withdrawal 35 min
For mobile wallets, you will receive an SMS once the money arrives; for bank transfers, it will appear as an entry in your account statement. For larger amounts, the bank's own processing may take a bit more time, so it is good to know your bank's limits before withdrawing. For your first withdrawal, check the account number carefully — a single digit error can delay the return of funds.
Document Submission Before Your First 8WWW Withdrawal
Before your first withdrawal, the site verifies that the account actually belongs to you. This is a standard requirement to prevent withdrawals through accounts registered under someone else's name. Any one of the three documents below is sufficient for verification.
- National ID Card (NID) — front and back
- Passport — photo page and information page
- Driving Licence — front side
You do not need to submit more than one document. Choose whichever is handy and will give you a clear photo.
Steps for Submitting Your Document Photo
- Take the photo in good lighting. Place the document on a flat surface and hold the camera straight. If your hand shakes or a shadow falls on the document, the text will appear blurry.
- Keep the full document within the frame. All four corners must be visible — nothing can be cut off. Check yourself that the number, name, and date of birth are clearly readable.
- Upload the file. Go to the documents section in your profile and select the photo. A scanned image is ideal; if taken with a mobile phone, turn off the flash and shoot in even, natural light.
- Wait for verification. After submission, documents are normally reviewed within 6 hours. If you submit a withdrawal request during this time, the first-time verification check may add up to 1 hour of additional waiting.
Documents are only used to verify account ownership. Once verified, you won't need to submit them again — after that, requests are usually processed within 35 minutes. It's a good idea to keep photos of your documents saved on your phone for easy reference later.
What to check if your request gets stuck
If a request gets stuck, your money isn't lost — it either returns to your balance or stays pending. Once you know the reason, you can fix it and submit the request again.
| Cause | What to do |
|---|---|
| Account name doesn't match the wallet name | Use a wallet registered in your own name, or contact support to request a name correction |
| Bonus wagering requirement not completed | Check how much is left in your wallet, complete the requirement, then submit the request again |
| Amount is below ৳600 | Increase the amount and submit again |
| Daily limit of ৳1,95,000 exceeded | Try again the next day, or check your VIP level |
| Document photo is blurry or incomplete | Take a clearer photo in good lighting and resubmit |
| Multiple accounts using the same details | Contact support — requests won't be processed until the extra accounts are closed |
If your request is rejected, check your balance first. If the money is still there, the issue is with the details you entered. If it's not there, contact support with your reference number. The 24/7 live chat usually gets back to you quickly.
Higher monthly activity means higher limits
Playing regularly increases your VIP level based on monthly transaction volume. As your level goes up, your daily withdrawal limit and cashback also increase — and at Platinum level, you get a dedicated account manager. Full details on each level's requirements are on the 8WWW Bonus & VIP page.
This is useful if you regularly withdraw larger amounts. That said, there's no point chasing a higher level just for the limits — make sure you meet the requirements first.
What to include when contacting support
If something goes wrong, skip the long explanation — just share four key details. Include all of these in your first message on live chat:
- Withdrawal reference number
- Your account ID or registered mobile number
- The payment method you used and the amount
- When you submitted the request
If you have a screenshot, send that too. Saving the screen right after submitting a request will save you trouble later.
What to do once the money arrives
After confirming the money has arrived, there's one more thing to do — check the amount. Go to your wallet's transaction history and confirm the amount received matches what you requested. If the money came through a mobile wallet agent, a small charge may have been deducted — that's the wallet provider's own fee, not a deduction by the site.
If the money came to your bank, check the entry in your statement. If anything is missing or the amount seems short, contact support the same day — it's much easier to trace transactions then. If you want to withdraw via the app, download it from the 8WWW App download page — your login and wallet details stay the same.