What We Record When You Register
Registration requires four pieces of information: your mobile number, full name, date of birth, and district. Your date of birth is used for one purpose only — to confirm you are at least 18 years old. Your mobile number becomes your login identifier, so there is no separate username to remember.
When you make a withdrawal, the type of payment account you use and its last few digits are saved to your profile. The full account number is only accessed when matching transactions and is never displayed publicly or shared with any third party.
| Data Type | Why it's needed | How Long It's Kept |
|---|---|---|
| Mobile Number | Login and one-time verification codes | For as long as the account remains active |
| Name and date of birth | Age and identity verification | Limited period after account closure |
| Payment account details | Matching deposits and withdrawals | Set period after the last transaction |
| Device and IP address | Detecting unusual login activity | Short period only |
| Bet and bonus history | Bet verification and dispute resolution | For as long as the account is active |
| Live chat conversations | Record of requests and complaints | Deleted after a set period |
When you log in, your browser type, device model, and IP address are recorded automatically. This helps us detect whether multiple login attempts are being made to the same account from different locations. If anything looks suspicious, we block the login and follow up with you via chat.
Please note: Accounts cannot be opened by anyone under 18 years of age. If there is any doubt about a user's age, they may be asked to provide ID, and if false information is found, the account will be closed immediately.
Why 8WWW Collects This Information
Every piece of information we ask for has a specific reason behind it. We do not store anything "just in case", and we never ask for details we do not need.
The first reason is age verification — to make sure no one under 18 can open an account. The second reason is to prevent duplicate accounts; a person should not be able to claim the same bonus twice by opening multiple accounts. We check this using phone numbers, devices and payment details.
The third reason is payment matching — when you send money via bKash or Nagad, we need to confirm that the transaction is linked to your account correctly. The fourth reason is support: if a complaint comes in through live chat, having your previous record on hand allows us to respond quickly and accurately.
What Cookies Measure — and What They Do Not
A cookie is a small file stored in your browser. We use it for only three purposes: to remember whether you are logged in, to save your language and display preferences, and to count how often pages are loaded so server load stays balanced.
We do not buy or sell information about what you browse on other sites, and we do not use it for showing ads. If you clear cookies from your browser, your account will not be lost — you will simply need to log in again and re-select a few preferences.
What Changes if You Disable Cookies
If cookies are disabled, you will need to log in every time you open the site, and your selected language will reset each visit. There is no impact on depositing or withdrawing funds.
Who Your Information Is Shared With
When you deposit or withdraw money, the relevant payment service — such as bKash, Nagad, Rocket or a bank — receives only the details of that specific transaction. Your customer information is never shared with them for any other purpose.
During identity verification, our verification team reviews your documents and usually provides a decision within 6 hours. This step must be completed before your first withdrawal, so submitting your documents early will save you waiting time.
If required by law, information may be shared with the relevant authority — but only in response to a valid legal request that is submitted in writing with a stated reason.
We do not sell customer information, rent it to advertisers, or allow any third party to use it for their own marketing.
How Long Your Information Is Kept
Your core account information is kept for as long as your account remains active. If you request account closure, your name, date of birth and mobile number will be deleted, after which logging in with that information will no longer be possible.
However, transaction records must be retained for a period of time, as financial queries or legal claims may arise later. Chat conversations are also automatically deleted after a set period. Once data is deleted it cannot be recovered, so it is worth thinking carefully before requesting account closure.
How Much Control You Have Over Your Account Information
You can update your name, district and preferred language directly from your profile. If any detail was entered incorrectly, you can submit a correction request. You can also request account closure at any time.
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Contact Us via Live Chat
Go to the 24/7 live chat and let us know which information you want to view, update or delete. Please include a brief reason for your request.
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Confirm Account Ownership
To verify that the account belongs to you, we will cross-check the mobile number and other details provided at the time of registration.
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Request Is Processed
Once your request is accepted, the relevant team will begin working on it. If there are any pending withdrawals, those will be settled first.
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Written Confirmation
Once everything is done, you will receive a message in the chat. Account closure is permanent — if you wish to return later, you will need to open a new account.
If you do not want to receive messages about bonuses or new games, just let us know in chat and we will turn them off. However, important notices related to your account, security or withdrawals will continue to be sent, as disabling those would make it very difficult to manage your account properly.
How You Will Be Notified of Policy Changes
This policy may be updated if payment methods or legal requirements change. Any changes are made directly on this page by replacing the old content, so what you read here is always the most current version.
If there is a significant change, a small notice will appear after you log in so it does not go unnoticed. It is a good habit to check this page from time to time.
Where to reach us with questions
For any privacy-related questions, complaints, or requests, the fastest option is our 24/7 live chat. Just type "privacy" in the chat and your message will be routed directly to the right team.
Answers to common questions are already available on our Help page — covering registration, deposits, withdrawals, and account closure steps. To view your own account details, simply log in and go to your profile.
Quick answers
Is my name and phone number shared with other companies?
Will my betting history be deleted if I close my account?
What happens if I turn off cookies?
Does 8WWW use my phone number for other purposes?
If you have any questions beyond what is covered in this policy, just ask on the support chat. Thinking about opening an account? Head over to the Register page to get started, or go back to the Home page to explore games and payment options.