8WWW Help Centre: Clear Answers on Money, Accounts & Betting

Keep these details ready before opening an account

The registration form asks for your name, date of birth, mobile number and home address. Make sure the number you sign up with is always in your possession. If you ever need to withdraw money or update account details, that same number will be used for verification — so avoid using a friend's number or a SIM you no longer have.

Multiple accounts under the same name are not allowed. A family member can open their own account, but they must use their own mobile number and their own ID. If two profiles share the same number or the same bank account, both may be suspended — and recovering any funds held in those accounts can take considerable time.

ID verification before your first withdrawal

When you withdraw for the first time, you need to submit a clear photo of your National ID, passport or driving licence. Documents are usually reviewed within 6 hours of submission. If the image is blurry or the name does not match what is on your account, the support desk will let you know via chat so you can send a new photo. Submitting your ID in advance means less waiting on the day of your first withdrawal.

Password and login

Never share your password with anyone — not even someone who claims to be a support agent. If you log in on a public computer or a shop's phone, make sure to log out when you are done. If you forget your password, go to the login page, enter your mobile number in the reset option, then use the code you receive to set a new password. If you suspect someone else has accessed your account, change your password immediately and inform us via chat.

How long does a deposit take at 8WWW and which methods are available

You can start depositing from as little as ৳১৫০. All four of the most widely used payment methods in Bangladesh are supported, and processing on our end is fast. The typical processing time for each method is listed below.

• bKash Deposit 6 min · Withdrawal 35 min
• Nagad Deposit 6 min · Withdrawal 35 min
• Rocket Deposit 6 min · Withdrawal 35 min
• Bank Transfer Deposit 6 min · Withdrawal 35 min

When sending money, check that the mobile number or bank account you are sending from belongs to you — the same person who owns the 8WWW account. Payments sent from someone else's account may be held or returned, and sorting out a refund can take several days.

If your balance does not show up after a deposit, send the transaction ID and the time of transfer to our chat support. The desk will check and let you know where things stand. If you want a bonus, tick the bonus option on the deposit form itself — bonuses cannot be added later by requesting them through chat.

Withdrawal steps: from request to cash in hand

1. Log in to your account and open the withdrawal section

   Select the withdrawal page from the top menu. There you can see your current balance and the status of any previous requests.

2. Choose your method and enter the amount

   Pick whichever suits you — bKash, Nagad, Rocket or bank transfer. The minimum withdrawal amount is ৳৬০০.

3. Submit your ID photo if this is your first withdrawal

   Without a photo, your request will be on hold. Documents are usually reviewed within 6 hours of submission.

4. Confirm the request and wait

   Once approved, funds typically arrive within 35 minutes. For a first-time withdrawal, it may take around an hour.

The daily withdrawal limit is ৳১৯৫,০০০. This limit increases as you move up VIP levels. If you need to withdraw a large amount, letting us know via chat in advance helps speed up processing. It is also better to make one withdrawal at a time rather than multiple small requests in a day — this way you also avoid any extra charges from the payment provider.

How to read bonus terms and conditions

A bonus may look generous upfront, but the key details are always in the terms. The first deposit bonus is 185%, up to ৳১৮,০০০. To withdraw those funds, you need to wager the total amount — deposit plus bonus — 7 times over. You qualify as long as your deposit is at least ৳১৫০.

Which games count towards the wagering requirement and which don't — that's all listed on the bonus page. If you place bets without reading it, it'll take longer to meet the conditions. Also, having two bonuses active at the same time makes things complicated. The easier route is to finish one bonus before claiming the next.

Limits, Restrictions & Responsible Gaming

Creating multiple profiles under one account, opening fake accounts to claim bonuses, or using someone else's name — all of these are strictly prohibited. If any such activity is detected, the account will be suspended and bonus funds may be forfeited. Running two accounts on the same device at the same time is also considered suspicious.

This site is not for anyone under 18. If you're on a losing streak, don't rush into placing bigger bets — set yourself a daily or weekly limit. If you need a break, just let us know via chat and we can pause your account for a few days. If you feel like gaming is becoming a problem, read through our Responsible Gaming page. 18+ · Responsible Gaming — this appears on every page of our site, because entertainment should never come at a personal cost.

Common Questions About the Mobile App

Our Android app is version 3.9.20, 36 MB in size, and runs on Android 7.0 or later. It's free to download, and the latest update was released on 14 November 2026. If you're running an older version, you may face login issues — so make sure to update it from time to time.

iPhone users don't need a separate file — just open the site in your browser and everything works fine. On a slow connection, the app feels lighter since fewer images load. If you run into any installation issues, step-by-step instructions are available on the App Download page.

Most Asked Questions at Our Support Desk

How much will I get on my first deposit, and what's the minimum amount?

You get a 185% bonus on your first deposit, up to a maximum of ৳18,000. A minimum deposit of ৳150 makes you eligible. Once you wager the total amount (deposit + bonus) 7 times, you can withdraw.

What documents are needed before I can withdraw?

A photo of any one of the following: National ID card, passport, or driving licence. Once submitted, documents are usually reviewed within 6 hours. After approval, the first withdrawal may take around an hour — subsequent withdrawals are typically done within 35 minutes.

How long does it take for my balance to show after a bKash deposit?

Usually 6 minutes under normal conditions. If it takes longer and your balance still hasn't updated, contact us via chat with your transaction ID and the time you sent the payment — our desk will sort it out.

Is the 8WWW App free, and how much storage does it need?

Yes, it's free to download and takes up 36 MB of storage. It requires Android 7.0 or later, and the current version is 3.9.20.

How is the 7x wagering requirement calculated?

Add your deposit and bonus together, then multiply by seven. For example, if you deposit ৳1,000, your 185% bonus is ৳1,850 — making a total of ৳2,850. Multiply that by 7 and you need to wager ৳19,950. Which games count towards this is listed on the bonus page.

What's the maximum I can withdraw in a day?

Standard accounts can withdraw up to ৳195,000 per day. As your VIP level increases, this limit goes up. For large withdrawal requests, letting us know via chat in advance helps speed up the process.

Can one person open more than one account at 8WWW?

No. Only one account is allowed per person. If two profiles are found linked to the same phone number or bank account, both may be closed.

I forgot my password — what should I do?

On the login page, go to the reset option and enter your mobile number. Enter the code you receive to create a new password. If anyone contacts you on chat asking for your password, do not share it — support staff will never ask for your password.

What is the minimum amount needed to place a bet?

It depends on the game. Some games let you bet from just ৳1, while certain tables have a minimum of ৳10. The minimum and maximum limits are clearly shown on each game's page.

What should I do if my withdrawal request is stuck?

First, check whether you have submitted your ID photo and whether the wagering conditions have been met. A pending request is usually held up by one of these two reasons. If the problem continues, open live chat and share your request number.

How do I contact 8WWW support?

Use the live chat on the site — available 24 hours a day, 7 days a week. You can chat in Bangla. Have your account mobile number and transaction ID ready when you ask a question, and you will get a faster response.

If I close my account, what happens to my balance?

Submit a closure request via chat and any eligible balance will be sent back through your registered payment method. Any bonus portion will be calculated according to the applicable terms.

Get quick answers on live chat

If you could not find your answer above, open live chat. The desk is available 24 hours a day, and if you write in Bangla, you will get a reply in Bangla. Ask one question at a time for a faster response. Sending a screenshot helps the team understand your issue more quickly.

For more detailed steps on account, deposits and withdrawals, check the Deposit Guide and the Withdrawal Guide. If you have questions about bonuses and tier levels, the full list is on the Bonus page.