At 8WWW, you can set or update your limits both when opening a new account and at any time afterwards. We do not want anyone playing with borrowed money, proceeds from selling assets, or while leaving monthly bills unpaid. That is why we have put together this practical guide: which limits to set and where to find them, signs that it is time to take a break, and who to speak to if you need support. It takes about five minutes to read, but setting your limits once can save you a lot of trouble down the line.
Write Down Three Limits Before You Start
After opening your account, the first thing to do is set three numbers: how much you'll deposit per month, how long you'll play in a single session, and how much you're willing to lose in one day before stopping. Write these numbers down in your phone's notes so you can remind yourself during a session. The minimum first deposit is ৳150, but if your personal limit is higher than that, your own limit is what counts.
| Limit type | How to set it | Where to change it |
|---|---|---|
| Monthly deposit | No more than the portion of your income you're comfortable spending on entertainment | Account settings, or request via live chat |
| Session duration | Set a phone alarm before you start playing | Your own phone, plus the session reminder feature |
| Daily loss limit | No more than a small portion of your daily spending budget | Your own records, plus the limit set in account settings |
Lowering your limit is always straightforward; raising it is not. When a request to increase a limit comes in, our team runs it through several verification steps — because a sudden urge to raise limits is often the first sign of a problem. After changing any limit, track your spending for a day or two and compare; if something doesn't add up, let us know via live chat.
Things to keep in mind when setting limits
Set your limits with a clear head — not right after a loss. Decisions made in the heat of a losing streak usually end up costing more. One more thing: limits apply to time as well as money. Two sessions of two hours each is better than one four-hour stretch, because a tired mind is more likely to take reckless risks.
Responsible gaming tools on 8WWW
Your account includes several tools to help you stay in control. You can turn these on yourself from settings, or ask our 24/7 live chat team to set them up for you.
- Deposit limit — set a daily, weekly, or monthly cap so you can't add more funds than you've planned.
- Session reminder — after a set amount of time, a notification appears on screen showing how long you've been playing, so you don't lose track.
- Cool-off — temporarily locks your account for a set period; once it ends, you can log back in.
- Permanent break — a request to close your account for an extended period; you won't be able to log in during this time.
- Transaction summary — see everything in one place: total deposits, withdrawals, and net spend.
Before taking a cool-off or permanent break, ask our live chat team in writing what will happen to your account balance. Any funds that meet the withdrawal conditions can be withdrawn in the normal way. Once the break period ends, your account will be reopened — but there's no need to rush back.
Recognising the signs that it's time to stop
Problems don't always start with a big loss. If you notice even one of the following signs in yourself, take at least a one-week break.
- You're borrowing money or asking people close to you to fund your play.
- You're placing much larger bets than before in an attempt to win back what you've lost.
- You're hiding from your family how long you've been playing or how much you've lost.
- You're sleeping less at night and can't focus on work in the morning.
- You feel angry or restless when you can't stop playing.
Try a simple test: stop playing for one week and see whether your days feel normal. If you notice more irritability, sleep problems, or financial worry, bring a family member along and seek support. There's nothing to hide about these signs — the earlier you speak up, the less damage is done.
Deposit and withdrawal rules
Knowing where your money goes and how long it takes to come back helps you avoid unexpected costs. The figures below apply to standard accounts; VIP members have higher daily withdrawal limits.
| Feature | Rule |
|---|---|
| Minimum deposit | ৳150 |
| Minimum Withdrawal | ৳৬০০ |
| Daily Maximum Withdrawal | ৳১৯৫,০০০ |
| Time for deposit to be credited | 6 minutes |
| Withdrawal Time | 35 Minutes |
| First withdrawal | After document verification — usually within 1 hour |
| Bonus Terms | A 7x wagering requirement applies before withdrawal |
Before your first withdrawal
Before your first withdrawal, you need to submit one identity document — National ID, passport, or driving licence. Verification usually takes up to 6 hours after documents are received. If the image is not clear, you may be asked to resubmit, so it is better to upload your documents before you request a withdrawal.
You can deposit using bKash, Nagad, Rocket, or bank transfer. Before placing larger bets, try a small withdrawal first — once you are familiar with the process, there is less chance of making mistakes later.
Who to contact when you have a problem
Whether it is a transaction issue, a question about bonus terms, or a request to close your account — live chat is always the first step. We do not respond by phone or email, because live chat keeps a full record of the conversation, which makes it easier to follow up on any complaint later.
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Open Live Chat
Access 24/7 live chat from the support section of the site. You can write in Bangla, and replies are also available in English.
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Share the details
Send the transaction ID, date, time, and a screenshot together. The more detail you provide, the faster you will get a response.
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Get a written response
Take a screenshot or copy of the conversation. Make sure you have the resolution and any agreed terms confirmed in writing.
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Escalate if needed
If you are not satisfied with the response, raise a formal complaint as guided by the support centre, and keep your previous chat records ready.
How to talk to family or friends about it
Be open with the people close to you. Rather than just saying 'I play,' share how much you spend on this each month and what limits you have set — this reduces suspicion and means you have someone to turn to if you ever need support.
Let at least one person know about your account limits. Agree with them that if you ever feel like placing a much larger bet than usual, you will talk to them first. This small agreement can often prevent serious losses.
If someone's habits become a cause for concern, offer support rather than judgement. Repeated borrowing, hiding money, or lying at home are signs that professional advice is the right next step.
Frequently Asked Questions
How do I lower my own deposit limit?
Can I pause my account for a while?
What are the withdrawal conditions when I take a bonus?
What is the minimum age to open an account?
Should I send an email when I have a problem?
Gaming is for players aged 18 and above. Trying to recover losses by borrowing money is the biggest mistake you can make — that is how a cycle of debt begins. Once a month, review your transaction summary: how much came in, how much went out, and how much was spent.
To set your own limits or close your account, write to the 24/7 live chat. And if you have any questions about opening a new account, read the 8WWW Register guide.
If you feel that gaming is no longer under your control, take a break today. Requesting a limit on 8WWW takes about a minute, and it is the most useful decision you can make.