8WWW Terms & Conditions: What You Need to Know from Account Opening to Withdrawal

What You're Agreeing to When You Open an Account

Registering means you accept the terms on this page. You must be at least 18 years old to open an account. The name, date of birth, and mobile number you enter must be your own and must match your National ID card or passport. No more than one account per person or per household is allowed.

Never share your password or OTP with anyone. If someone else uses your account, you're still responsible for all activity on it. Accounts cannot be bought, sold, or transferred to another person. If your profile has incorrect details, correct them yourself — if your name or bank account number doesn't match, your withdrawal request will be held until the correct information is submitted.

Deposit & Withdrawal Timeframes

Deposits and withdrawals are supported through familiar local methods — bKash, Nagad, Rocket, and bank transfer. The times below apply under normal conditions; expect slight delays on bank or mobile wallet holidays.

The wallet you send from must be registered in your own name

If a deposit comes from a friend's, relative's, or agent's number, the transaction will be returned and a notice will be added to your account. Always include your account ID in the payment reference — missing it will delay the credit. Don't send the same request multiple times; if one is already being processed, a second one will get stuck.

Where to Check if Your Withdrawal Is Stuck

After submitting a request, you can track its status in your account's transaction history. If it shows "Under Review", it usually means a document or payment detail is still pending. Contact live chat with your account ID and the support team will tell you exactly what's needed.

What to Work Out Before Claiming a Bonus

The first deposit bonus is 185%, up to ৳18,000. To make bonus funds withdrawable, you must complete a 7x rollover on the full bonus amount. For example, a ৳1,000 bonus requires ৳7,000 in total bets. The reload bonus is 25%, daily cashback is 1.6%, and you get ৳200 for each friend you refer.

You cannot hold two bonuses at the same time — taking a new bonus cancels the progress on the previous one. Each bonus is valid for 7 days; if the rollover isn't completed within that time, both the remaining bonus and any winnings from it will be removed. So before claiming a large bonus, make sure you have enough time to meet the wagering requirement.

The bonus terms clearly state which bets count towards the rollover and which do not. If you place bets on both sides of an outcome or set up low-risk rounds just to complete the rollover, your bonus may be cancelled.

Actions that may get your account suspended

The following actions are considered violations of our terms. Your account may be suspended with a reason given, any bonuses may be cancelled, and your deposits will be reviewed — whatever is rightfully yours will be returned.

• Multiple accounts by the same person: Registering repeatedly to claim new bonuses each time.
• Using someone else's wallet or card: Depositing from a payment source that is not registered in your name.
• Bonus abuse: Placing bets on both sides of the same round to avoid risk and unlock the bonus without genuine play.
• Scripts or auto-bet tools: Running rounds using software instead of playing yourself.
• Fake documents or someone else's ID: Operating an account under a false identity.
• False chargebacks: Filing dishonest complaints with your bank to get money back.

Decisions are communicated via live chat and account notifications. If you believe a mistake has been made, you can appeal by following the steps below.

Who controls game outcomes

Games run directly from the servers of JDB, Evolution, Spribe, JILI, and FA Chai — there are nearly 5,900 games in the lobby. Each game card shows its RTP; for example, Big Hammer is 95.6% and Lucky Bingo is 97.8%. RTP is an average calculated over millions of rounds and cannot be matched against results from a single session.

No staff member can alter the result of any round. If there is an internet or server issue, the round is voided and your stake is returned. If you have any doubt about a game result, contact us via live chat with the round ID.

How to file a complaint at 8WWW

Whether it is a missing payment, a stuck transaction, or an account issue — you can report it in four steps.

1. Describe the issue in live chat

   Support is available 24/7. If you have screenshots or bank messages, attach them in your very first chat message.

2. Provide specific details

   Include your account ID, the time of the transaction, and the amount involved. The more specific you are, the faster the investigation can begin.

3. Submit the required documents

   For identity or payment-related issues, you may be asked to provide a photo of your National ID, passport, or driving licence.

4. Get the decision in writing

   Once the investigation is complete, the decision will be shared in chat. It is also saved on the support page, where you can submit an appeal if needed.

When these terms may change

These terms may be updated from time to time — for example, when a new payment method is added or bonus rules are revised. The updated version takes effect from the date it is published on this page.

For important changes such as withdrawals or bonuses, you will be notified in advance via account notifications and live chat. Continuing to use the site after any change means you have accepted the new terms. If you do not agree, you have the option to close your account and withdraw your remaining balance.

Set your own spending limit

Gaming is for entertainment, not a way to earn money. Decide in advance how much you are comfortable spending each month, and never play with borrowed money or funds meant for essential expenses.

If you want to take a break for a few days, let us know via live chat and a temporary pause will be placed on your account. If you are concerned about your gaming habits, visit the Responsible Gaming page for support contacts and self-control tools.

Frequently Asked Questions